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Apple Kenwood Towne Centre

Electronics Store

Cincinnati

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7.8^/10

303

ratings

"They put me at the end of the line (when I had an appointment)!"(16 Tips)
"Use the Apple Store app to schedule your appointment under the..."(3 Tips)
"Selection of software and accessories is slim."(2 Tips)
"Always crowded, even when the mall is so quiet everywhere else."(5 Tips)

54 Tips and reviews

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Marsha BJuly 1, 2017
Alway the go to for Apple repair. Make an appointment! Most of the employees are generally friendly. They need to have some organization for the check in line for appointments
Diana Chriscille A.April 14, 2013
Apple Stores are always must-visit shops because of free internet and friendly technicians.
Taylor EJanuary 12, 2017
Been here 5+ times
Make an appointment! I got in and out in 15 minutes. 👌🏻
Russ SApril 13, 2012
Been here 5+ times
If you are looking for a restroom walk to the back of the store and use the right white door. Who knew!
Jeffrey AndersonJune 10, 2019
The wait is good, Good and long. Even if you have an appointment! It is still a great place.
Rick NewellMarch 25, 2012
Been here 50+ times
Get the Apple Store App to make reservations for service, make purchases to pick up at the store or use your iPhone to check yourself out inside the store!
Mike AldenMay 27, 2018
Best customer service. Very knowledgeable staff.
Kristi FickertDecember 8, 2011
Make sure the Genius Bar peeps truly fix your prod. Had to return 10 min later cause they didn't fix and guess what? They put me at the end of the line (when I had an appointment)!
Suzy KingSeptember 20, 2012
a haiku on the apple store: it's like where's Waldo / except with thirty Waldo's / even more hectic (thatsadamnpoem.tumblr.com) but really though it's always packed so prepare to fight for attention
jiresellOctober 10, 2015
Been here 5+ times
Always crowded, but I'm very impressed with the service and knowledgeable staff.
Leana MAugust 11, 2014
Woody at the Genius Bar was very competent and helpful.
Brian NieszJune 24, 2012
Been here 100+ times
Rule #1: Don't ever step backwards; someone will be standing right behind you.
Dave CapanoFebruary 2, 2015
The earlier you arrive the more enjoyable your experience will be.
Andy GuinigundoAugust 29, 2014
Always crazy busy here. You'll pay top dollar for everything in here. Genius Bar works but must have an appt.
KarenAugust 28, 2022
Always crowded, even when the mall is so quiet everywhere else.
John ThorntonMay 24, 2010
Been here 10+ times
Still my favorite geek store. A little crowded. Needs more software and accessories. Mostly hardware for sale. Good store tho
Nick EchcaroffApril 18, 2013
You have to schedule an appointment online at https://concierge.apple.com
Ingrid LangdonJune 12, 2012
It is a food idea to make an apt you will get a genius much faster
ChuckNovember 26, 2011
Somebody said they need more software & accessories? They don't know Apple. The company is minimalist. You want more go to some store with overflowing crap like Best Buy..
Jeremy VaskeSeptember 7, 2011
Great service. Got my Touch fixed for free
Paul ApplegateDecember 28, 2012
Been here 10+ times
Use the App store app on your iPhone to speed checkouts or even to schedule genius appointments.
Tim MeredithFebruary 25, 2012
Do expect your appointment time to be honored on weekends at the Kenwood store. It's a MAJOR Bohemian Cluster F@?%!
Brandi Lampe BreedloveDecember 20, 2012
Much nicer now that they moved to a bigger store!
ᴡ BowmanJune 4, 2011
Been here 10+ times
Just one mac pro in the whole place? The base model too you say? Please bring in some demo units with real horsepower. Preeeeeze!?!
Regis "K-Drama" JonesJune 8, 2011
Been here 5+ times
Schedule an appointment on www.apple.com w/ the genius bar if you are in need of a repair. Quick service if you do so.
Vanessa SearsJanuary 29, 2012
Been here 10+ times
If you're making an appointment for the Genius Bar try to make it for a weekday or you could be waiting in the store for a while
Kevin WelchJuly 21, 2018
Been here 10+ times
Always crowded. Better make an appointment.
Jane FriedmanJanuary 16, 2010
Been here 5+ times
If you want to talk to an Apple genius, go to Apple's website beforehand and schedule an appointment. Otherwise you'll wait a long time. Read more
Ken HonoskiDecember 27, 2011
Great to duck in if you need fast wifi for a few minutes.
Ryan CayabyabJuly 10, 2011
Been here 10+ times
Get in line using the apple store app. Easiest way to do anything in the store.
Brandon PittmanAugust 7, 2015
I feel like I know more about the products than the staff.
Josh WFebruary 20, 2012
Set up Genius Bar appointments online to save time.
Ben SMay 16, 2010
Been here 10+ times
Weekdays nights around 7 all the teens are gone. Great time to shop or set appointment. Nearly empty.
Tim EngleSeptember 27, 2013
The Apple Arrogance is no longer appealing.
Joshua RountreeMarch 11, 2011
Come earlier on day of Apple Product launch. Earlier than you would assume you should. MUCH earlier. :)
Dallas WinklerNovember 4, 2012
Been here 5+ times
Don't go if you're claustrophobic. Place is always swarming with people.
Celeste S.November 30, 2014
I love this place
Carole HanburyJuly 28, 2011
Apple camp is great fun for the kids!
Jasimine BouldinJune 16, 2011
No matter when you're here,the check out lines are always long.... Just be prepared to wait...
Dianne SodOctober 22, 2012
Been here 25+ times
Made my purchases using the Apple Store app. No waiting!
Nick StarrJuly 10, 2023
New laptop!
Rebecca SwensenDecember 1, 2010
Been here 5+ times
Don't come without an appointment! Unless you just want to browse, especially in the evening.
Michael UhdeJune 16, 2012
Wow, really crowded. Must be giving away free stuff.
May ZhengAugust 23, 2012
I have found a new types HD LED mini projector for IPAD Read more
Michael McCarterDecember 29, 2010
Selection of software and accessories is slim. Probably better off ordering online.
MegaManJuly 23, 2012
All your base are belong to apple... #Fail #Android4Life
Wayne Box MillerApril 10, 2010
The I Pad are legit! Fast, slim & tempting
RollocksSeptember 10, 2010
Their mobile devices are great for streaming porn.
Teresa MDecember 7, 2010
Awesome staff. Look for Brian!
AmericasNewsNow .comFebruary 10, 2011
Thanks to Bud at the Apple store for helping with iphone 4

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