Tiffany at front desk claimed that they don't honor Platinum late checkout because they're a resort/ conferencehotel even though I've never encountered this before at ANY SPG Resorts/Conf Hotels.
Going for Legoland? I recommend anywhere else. The staff was rude and unhelpful. The services were bad. Their claims for an early entrance to Legoland from their private gate are totally false. Fail.
Avoid, avoid avoid! No platinum up grade even when empty. Resort fee with out the resort. Pay parking. If you like the ripped off feeling this is your place.
AVOID if you are a SPG Platinum guest. No upgrades, no late checkout, crap wifi, lame club lounge, curt service when complaining about it. No free breakfast in club lounge for kids under 18.
No SPG Elite upgrades. $24 in daily resort and parking fees...more if you valet...and fees still apply with the pool closed. Pretty poor value. Go elsewhere!!
Retreat to luxury at Sheraton Carlsbad Resort & Spa. Our Carlsbad hotel is largely al fresco featuring spacious outdoor patios, two restaurants with outdoor seating, a poolside bar, and a golf course. Our hotel features a private entrance to LEGOLAND.