Hit or miss on service sometimes but when it's good you want to come back. I've pre ordered games for midnight releases and it's wellorganized. 8/10 here
Always get the protection plan on headphones, especially if you're getting expensive ones. That $10 investment will pay off in 6 months when one side stops working.
You may be better off looking online or at department stores, they rarely have when I look for and try to push useless services if they see you standing and looking at products.