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Apple Old Orchard

Electronics Store

Skokie

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Apple Old Orchard

7.1^/10

202

ratings

"genius bar appointment is the best way"(2 Tips)
"But despite busyness, good service."(4 Tips)

36 Tips and reviews

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vince allegrettiMarch 12, 2013
Been here 5+ times
Laid back and helpful. Make sure you make an appt if you have a device that requires service!
Isabelle LeonardJune 9, 2011
Great staff. The employee I talked to was helpful and honest in advising me on what to do.
Jonny HammersticksJuly 23, 2011
Been here 100+ times
Honesty is always the best policy. Be up front about any physical or liquid damage and take personal ownership over issues relating to your device. It goes along way here.
(RED)March 14, 2011
The (APPLE) RED Smart Cover for your iPad is here. Choose the (APPLE) RED Smart Cover and Apple gives a portion of the proceeds to help fight AIDS.
Andrik GuzmanMay 16, 2012
Been here 25+ times
Come say hi and remember if you need tech support, a genius bar appointment is the best way to go.
Djundi KarjadiAugust 2, 2010
If you don't see stuff you're looking for on display.. Ask them! They don't display everything they have in stock. I got pogo stick (to use with ipad) & other stuff...
Trim K.January 27, 2013
It took the staff 10 minutes to process a $25 iTunes store credit. In the end, they forgot to give me the receipt. No wonder someone crashed their car in here! :)
Robert CaseyOctober 5, 2012
Been here 5+ times
Make sure U give the person helping U an i5(high 5) before U leave!
L KApril 18, 2015
Always friendly and knowledgable.
@EdmundCruzSeptember 8, 2010
The mayor, Sarah R., is the most helpful and friendly employee there. She always helps me out!
vince allegrettiApril 4, 2012
Been here 5+ times
Be concise with your issues and add no fluff to it. It's extremely appreciated here.
Lin G. HansenOctober 17, 2011
Been here 10+ times
Take their free classes and learn more about your Mac, iPad, iPhone, etc.!
Leke BriskuAugust 18, 2014
Picking up my Mac. Thank you Apple.
Ayana RichardsonFebruary 24, 2012
Download the Apple Store app to preorder and pay for your purchases!
David SchwartzbergMay 18, 2013
The "Genius" Bar won't speak to you about an issue without the equipment present. Kinda lame.
Dzhamal GulievJune 5, 2017
Good, very good staff!
David ArmanoOctober 1, 2011
Been here 10+ times
Avoid weekends if you can. But despite busyness, good service.
will.i.am.notApril 7, 2013
Been here 5+ times
Last 2 "Geniuses" I had appointments with we're either rude or inept. Came in with Time Machine issue and he didn't have a solution. I fixed my problem, but no thanks to this location.
Nastassia JimenezMarch 14, 2011
This store is fantastic and has the best service :)
Jessie SantiagoAugust 31, 2014
Getting two new batteries for my iPhones.
Linda AdamsSeptember 9, 2013
Ryan at the Genius Bar was extremely helpful!
Joel ShapiraJanuary 4, 2012
Dont wear a long sleeve royal blue shirt unless you want to be asked for help.
Marissa RubinApril 21, 2013
Been here 10+ times
The greatest people work here
AARON MJuly 30, 2011
Always busy, but always friendly
Diego RodriguezMarch 20, 2010
Getting my computer fixed. Let's see how cusomer service oriented apple is at old orchard
Marissa RubinSeptember 3, 2013
Been here 10+ times
If this girl Laura helps you ask for someone else. She is super rude n talks to you like your dumb and mentally challenged. Nasty attitude
Dana DalugaNovember 19, 2011
Great customer service :-)
@McFixitJune 20, 2011
Been here 5+ times
Sign up for service before you get to the store. Read more
Hawon JungApril 3, 2012
Talk to Laura or DJ if you want to get an answer
Mark BugayAugust 22, 2011
Awesome customer service!!!
Jaime CisnerosAugust 15, 2013
Hella busy.
PhoenixAugust 4, 2011
Great staff...worst checkout ever...
Jack SteinmannNovember 26, 2010
Outstanding customer service.
AndrewNovember 11, 2018
Smelled like farts and the store was dirty.
DanOctober 24, 2011
Store R089
ShobinDecember 22, 2012
They suck at putting on screen protectors

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