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Apple White City

Electronics Store

Shepherd's Bush, London

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Apple White City

7.3^/10

396

ratings

"The chaos on the iPhone 6 launch day 😵"(6 Tips)
"quieter and friendlier here than at Regent Street or Covent Garden"(7 Tips)
"Jade L.Be nice to the staff at the Genius Bar"(5 Tips)
"Excellent service top marks for this employee."(5 Tips)

59 Tips and reviews

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Daisy LongJuly 31, 2017
Ask for a staff member called Will he was just so helpful to our family. Patient, knowledgable and inclusive of all family including 6 year old . Excellent service top marks for this employee.
Bren BRMFAugust 4, 2010
As ever the store was ram packed with customers but I was helped very quickly by James Tyler who helped me thru what I needed and showed alternative products as well, well done Apple Westfield.
Mike KellyJanuary 20, 2012
If you have a new Apple Device, you can come here to get free access to trained personnel running workshops showing you how to get the most out of your device. Book online first!
Adam KhalidSeptember 5, 2014
Been here 100+ times
The staff here will always try to help. So remember: treat them like human beings!
Wijdan TurkistaniSeptember 21, 2017
It's always crowded but the service is still great!
Shireen McFarlaneMarch 9, 2011
Been here 5+ times
Did you know: There is a guy in California that sets the Playslists for EVERY Apple Store all over the world. The music they play in Westfield is the Music they are playing Cali and Worldwide (True)
H. S. CampoyFebruary 15, 2014
Been here 25+ times
I really appreciate this store... Polite and welcoming staff... And, I love Apple stuff...
Christian BSSeptember 20, 2015
Make sure you book an appointment in advance... Waiting times for unattended appointments can be long!
Cate TJanuary 29, 2015
Make the experience easier by downloading the app so you can virtually queue in store (iPhone only, sadly)
A LAugust 14, 2015
Always manic, but the staff do their best. Don't chance the G-bar walk ins, book an appt online.
Lex PlexNovember 27, 2010
It's quieter and friendlier here than at Regent Street or Covent Garden, but there's still loads of kids running around using the demo units to play games and check Facebook. Annoyance.
Justin BMarch 4, 2020
Very friendly service! Efficient and helpful.
Namelina NamesonAugust 7, 2012
If you need the Genius bar it is so much easier to get a time at Westfield than Regent Street
Mcwooster MacGuffinAugust 17, 2018
Incredibly bad repair service. Left a MacBook Pro there to have a faulty screen replaced. replacement screen badly installed with wires hanging out the hinge. underside of case was dented by a clamp.
CrazycolMay 31, 2013
Been here 10+ times
Bit more of a chilled store compared to regents street.Helpful and happy staff.
Chris BelseyMay 18, 2013
Been here 10+ times
Use easy pay on your iPhone! It's killer!
Ant StoneJanuary 31, 2012
Great service; Apple might have its critics but as a retail experience it's second to none.
Claud WilliamsJanuary 2, 2014
Book an appointment if you need the Genius Bar/someone to check your hard ware.
Jack BlackwellJanuary 2, 2015
Replaced my broken phone with no trouble. In and out in less than half an hour. Great service.
rabinJanuary 20, 2014
Apple store is much better than the Orange store round the corner
YusSeptember 19, 2014
Been here 10+ times
The chaos on the iPhone 6 launch day 😵
Maria AguirreNovember 14, 2021
I did not have the opportunity to visit this shop. I could not find it in the mall. It looks like a labyrinth. No maps, just some screens to help you go by, which were not working properly. :-(
Shannon MoranJanuary 2, 2012
very friendly staff and not as busy as some of the other apple stores
William DuckworthDecember 3, 2011
Save some time when paying and download the Apple Store app for your iPhone
Shireen McFarlaneFebruary 20, 2011
Been here 5+ times
One of the best Apple Stores ever - Go check out the new iPod Nano's... they're really cool =D
nada aljuhaimyAugust 22, 2019
They have friendly staff
John WattonDecember 19, 2011
Been here 10+ times
Express Shopping (iPods,iPads,macs) is GREAT. In and out in under a minute!
Simmi BajajFebruary 3, 2011
Great kids in store, they are currently researching why office for mac doesn't have the statistical add-ins!
Ian McBoyleDecember 10, 2014
Tons of Customer Service Reps ready to serve or answer any query. No question too silly.
Justin C.April 25, 2011
Great service on the floor. Genius bar however, is disorganized and under-staffed for the amount of appointments they release.
Arthur FaulknerDecember 6, 2012
The guys are helpful...just don't ask them anything too technical!
Jade LaneSeptember 23, 2010
Been here 25+ times
Jade L.Be nice to the staff at the Genius Bar - they are people too and do want to genuinely solve your issue. Shouting and being rude will get you nowhere.
Roberto FJanuary 24, 2016
I love this place
Ree SaundersMay 7, 2012
Experts recommend an apple a day :D ...get in there!
Khalid AlmazyadFebruary 19, 2020
Apple your the best
Jamie GoodliffeJuly 7, 2013
It's an Apple Store, you know what to expect!
Andrea LazzariniNovember 8, 2014
Meet the Apple technology!
Will TuckerJuly 19, 2013
Store opens 10:00 when fewest people are around
Alan MortonJune 29, 2016
It's a apple shop!
Rhammel AfflickAugust 16, 2012
Don't bother charging your iPhone on the stands, they charge your phone very slowly!
Peter FosterDecember 4, 2012
Personally I found it tough to get served - too few staff... Unconventionally is good but struggling to get served is wrong. Sorry Apple could do better guys.
David ChowMay 14, 2010
Been here 10+ times
Deal with the floor manager, Emma. She is great. The very essence of what good customer service is. Read more
Irfan QureshiJune 7, 2012
expect at least a 20 min Wait to be served if you are dropping off your mac for repairs.
Sarah HoApril 18, 2011
Parking is only free from 10pm - 4am! Remember that.
Sam BobbingtonFebruary 24, 2011
A lot less busy than the regents street store.
MetroSeeker.comOctober 7, 2011
"Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma." - Steve Jobs
Byebye LondonFebruary 25, 2019
The have broken my laptop and the refuse to provide me with incident report and or reply to my e-mail. They were hopping I will collect my laptop after a software reaper without noticing the damage.
MahéshDecember 23, 2011
Been here 5+ times
Dead pixel in an iPad under warranty was kindly replaced by Leon.
Melville CarrieOctober 27, 2010
buy the 13incher - BIG is small when it's Air
macnewsOctober 5, 2011
Apple Store White City, i've been here!

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