Had the camera replaced in my phone as part of a recall. Scheduled an appointment and things couldn't have gone smoother. From check in to phone fixed was quick, efficient and all done with a smile.
Always book your genius appointment ahead of time- and/or know what you want before you come- for the best experience. Though the staff is super helpful, the crowds are always ridiculous.
Genius Bar Rocks...I have always spoken with a friendly, knowledgeable person who actually cares that my situation is taken care of. Online reservations are great feature
There was a lady working back in the Genius Bar area that was just so rude to me. when I was told something different by a different Genius Bar employee. Wish I didn't have to deal with them anymore
One of the worse customer service ever! Its thursday and Next appointment is sat night, wtf! There around 20 "genius" working here half of them standing around talkin to each other why not help a cust