The Concierge is super friendly and very helpful.
Best concierge staff in the city. No question.
Great family-friendly hotel. Make sure to check in with the concierge before arriving, who will arrange special deliveries to your room. Staff treats kids like royalty.
Visiting from out of town? Request a FREE Premier Perks coupon book from the concierge in the Michigan Avenue lobby. It's so worth it!
If you have an out of state ID, stop by the Water Tower Place Concierge Desk for your Premier Perks Passport Savings Booklet!
They have the cutest (and coolest) concierges here at the front desk - check them out! Tell them I sent you. ;-)
If you have Platinum status, check out the concierge level during the week.
Has one of the better concierge lounges with good food and great staff. The two ladies in the morning are great.
BEST BEDS EVER! This hotel is absolutely amazing
Beautiful day for a boat tour!! Stop by our Concierge desk and see our navigator Shannon and add a little Chi-Town glitz to your Saturday itinerary
Maybe my favorite hotel in Chicago. The view over Grant Park and on to Lake Michigan is stunning, and the concierge lounge takes care of everything. Save time to play some pool in the lobby.
Lovely quiet hotel. Stayed here in town for conference next door at Hilton. Very friendly staff and free business center.
The concierge is so helpful. Amazing customer service.
At this stately property, the concierge greets you by name; classical music plays when you enter your room; and your bedside table has a control panel to alert housekeeping when you want service.
Z Bar may be one of my favorite fancy cocktail bars in Chicago.
New Stages are back! Don't miss The Solid Sand Below and the Upstairs Concierge! Dec 8 2013!
Very nice and modern intimate theatre. Very fairly priced concessions. Brigadoon was a very good play.
Come see A Christmas Carol!
Vanessa at the concierge desk is amazing at her job! Very detail oriented and friendly!
Outstanding Concierge team!
Great Concierge!
always ask for concierge level
Not the best hotel and very expensive. I was surprised at how bad the service was as well. Don't expect the concierge to be helpful.
Concierge have always big lines , calling is faster
Ask for Karen Giobbia, chef concierge, she is hospitable, sweet and so nice!!!!!
Home away from home. Large, cozy rooms, great views of Water Tower (Place), convenient location. Very hospitable and attentive doormen remember the guests' faces immediately.
Lisa at the concierge desk is legit
Frontdesk and concierge very nice and cheerful. However, they charge for food delivery and housekeeping is terrible.
The riverside bar on a sunny afternoon. A great place to relax and catch up with friends!
Drew is THE BEST Concierge!!!
Awesome customer service. Follow their concierge on twitter and they promptly reply. 10/10
Amazing Cozy Hotel .. very quiet and the bed is Very Comfortable... Perfect Location just across the Magnificent Mile.. Highly Recommended
Great place to stay... expensive, but reasonable when you book on Hotwire... great concierge ... close to the John Hancock and I highly recommend the bar on the 96th floor!
One of the best hotels in Chicago. Stay there for special occasion, you won't regret. Cafe des Architectes and Le Bar are also worth checking.
One of the coolest, nicest hotels in Chicago
the concierge upgraded our room to a really nice river/city view from the 23rd floor, awesome!
SUPER helpful efficient concierge! Great advice!
Get the Regency club. It is well worth it. Free breaakfast, snacks, appetizers,and great views.
Upgrade to concierge. Beautiful view of the lake & gold coast. Lovely place to work w/ a view. Not to mention, yummy food.
A charmingly old school hotel that made us smile! The concierges were truly lovely. Amazing dry martinis and music at the bar. Definitely worth a visit.
Such a beautiful, nostalgic hotel with lots of history. Great food, shops, and bars. The rooms are very nice and the decor throughout the hotel is amazing. One of my favorite hotels in Chicago.
We asked the concierge for a hip driver, since we were staying at a hip hotel. He told us to try Echo Limousine. He was Sooo right!
The concierge has free bikes available in the lobby. Great for a summer ride along lakeshore drive. You may need to reserve one ahead of time.
The only place to stay in Chicago - everyone is so nice!
Lovingly made in NYC, CHI, SEA & LA